AI TrustBOM Refund & Cancellation Policy

1. Merchant of Record

Payments for AI TrustBOM are processed by Paddle (Paddle.com Market Ltd), our Merchant of Record. Paddle is the seller of record on all invoices and manages sales tax, billing compliance, and payment processing. Paddle's Buyer Terms may apply alongside this policy.

2. Commercial & Business Use

AI TrustBOM licenses are supplied exclusively for business, commercial, and professional use. By purchasing a subscription, you confirm that you are purchasing for trade or professional purposes and not as an individual consumer.

3. Free Trial & Free Tiers

Basic commands and 30-day free trial periods do not require payment details. No charges are incurred during free usage, and no refunds apply.

4. Monthly Subscriptions

Cancellation: You may cancel your monthly subscription at any time via support@aitrustbom.com or the link in the Paddle email. Cancellation prevents future auto-renewals.

Refunds: Monthly subscriptions are non-refundable. When you cancel, your access continues through the end of your current paid billing period.

5. Annual Subscriptions

30-Day Window: If you purchase an annual plan and request a cancellation within 30 calendar days of the initial purchase date, you are eligible for a full refund.

After 30 Days: Annual subscriptions are non-refundable after 30 days. Cancelling after 30 days will turn off auto-renewal for the following year, and access will remain active for the duration of the paid 12-month period.

6. Case-by-Case Discretion & Access Terms

All refund requests and chargeback disputes are reviewed and decided on a case-by-case basis at our sole discretion. If a refund or chargeback is issued, we reserve the right to immediately revoke access to paid tier features and API access.